Shipping policy

Last updated: July 22, 2026

Where we ship

We currently ship to eligible United States addresses that Shopify accepts at checkout. Available destinations, carriers, services, and rates are determined at checkout. We do not guarantee delivery to every P.O. box, military address, territory, remote area, or forwarding service.

Processing time

Most orders are prepared for shipment within 2 to 5 business days, excluding weekends and U.S. holidays. This is an estimate, not a guaranteed dispatch date. Orders may require additional time during launches, restocks, promotions, severe weather, or other high-volume periods.

Shipping rates and free shipping

Shipping charges and available service levels are displayed at checkout before payment. Qualifying U.S. orders over $35 receive free standard shipping when that option is shown at checkout. Eligibility may be calculated after discounts and before taxes, and certain destinations or services may be excluded. The checkout total controls.

Transit and delivery estimates

Carrier transit times begin after the order is handed to the carrier. Delivery dates and tracking estimates are provided by the carrier and are not guarantees. We are not responsible for carrier delays, weather events, service interruptions, government actions, natural disasters, labor disruptions, or other events outside our reasonable control, except where applicable law requires otherwise.

Shipping delays before fulfillment

We maintain a reasonable basis for any shipment estimate we provide. If we cannot ship within the time stated, or within 30 days when no shipment time was stated, we will notify you and offer the choice to consent to the delay or cancel the unshipped order for a prompt full refund, as required by applicable law.

Address accuracy

You are responsible for providing a complete and accurate name, email address, shipping address, apartment or unit number, and delivery instructions. Email contact@bayoubeignet.com immediately if you notice an error. We cannot guarantee an address change after an order enters processing.

If a package is returned because of an incorrect, incomplete, refused, undeliverable, or unclaimed address, we may refund the product price after the package is received and inspected, less original shipping charges and carrier fees where permitted by law. Because food products cannot be returned to inventory, a replacement or reshipment is not guaranteed and may require payment of additional product and shipping costs.

Tracking, loss, and delivery problems

When tracking is available, it is sent to the email address associated with the order. Tracking can take time to update after a label is created. For a package that appears lost in transit or remains undelivered after the carrier's estimated window, email us with your order number so we can review the shipment and, where appropriate, open a carrier claim.

If tracking shows delivered but you cannot locate the package, promptly check the delivery area, household members, neighbors, building staff, and the carrier. Then email us within 7 calendar days of the recorded delivery. Carrier delivery scans, photographs, GPS data, and claim determinations may be considered when we review the matter.

Food-package condition

Retrieve delivered food products promptly and store them according to the package instructions. Do not consume any product with a broken seal, damaged package, signs of tampering, contamination, or another safety concern. Report qualifying issues under our Return and Refund Policy.

Contact

Our only customer-service contact method is email: contact@bayoubeignet.com. Include your order number in shipping inquiries.