Refund policy

Last updated: July 22, 2026

Food-safety return policy

All Bayou Beignet food products are final sale. To protect the safety and integrity of our food supply, we do not accept physical returns or exchanges of food products, including unopened packages. Once a food product has left our control, we cannot verify how it was stored or handled and cannot place it back into inventory.

Damaged, defective, unsafe, or incorrect orders

If your order arrives damaged, defective, with a broken or compromised seal, contaminated, materially different from what you ordered, or if you receive the wrong item, email contact@bayoubeignet.com within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and damage or defect.

Do not consume a product if its seal is broken, the package appears tampered with, or you reasonably believe the product may be unsafe. Do not mail food back to us unless we provide written instructions. Please retain the product and packaging until we finish reviewing the claim, unless keeping it would be unsafe.

After reviewing a valid claim, we may provide a replacement or a full or partial refund, as appropriate. The remedy offered depends on the facts of the claim, product availability, and applicable law. We may deny claims that are incomplete, submitted after the stated period, show misuse or improper storage after delivery, or appear fraudulent or abusive.

Order changes and cancellations

To request a change or cancellation, email contact@bayoubeignet.com immediately with your order number. We will try to help, but we cannot guarantee changes or cancellations. Once an order has entered processing, been packed, or been fulfilled, it cannot be changed or canceled.

Shipping problems and unshipped orders

Orders that are lost in transit, not delivered, or delayed before shipment are handled under our Shipping Policy. If we cannot ship within the promised time, or within 30 days when no shipping time was stated, we will seek your consent to a delay or cancel and refund the unshipped order as required by applicable law.

Approved refunds

Approved refunds are issued to the original payment method. We cannot refund to a different card, account, or person. After we issue a refund, your bank or payment provider may require additional time to post it. Original shipping charges are not refundable unless the refund is required by law or results from our error, a qualifying delivery failure, or an approved damaged or incorrect-order claim.

Sale items, gift cards, and digital items

Sale items and gift cards are final sale except where applicable law requires otherwise. Gift cards cannot be redeemed for cash except where required by law.

Contact

Our only customer-service contact method is email: contact@bayoubeignet.com. We do not provide customer support by phone or through social-media direct messages.

Nothing in this policy limits any right or remedy that cannot lawfully be waived.